link the book Stevenson,_W_J_Operations_management_14th_ed_McGraw_Hill_Mcgraw.pdf

link the book 

– I went over the format for this assignment

-Introduction paragraph

-Respond to each question in the assignment each with an APA heading.

-Conclusion

-Reference – APA style

– with 3 references peer reviewed at least and book source

Module 10: Discussion

Module 10: Discussion

Waiting Lines

Many businesses utilize waiting lines to manage customer service. For example, banks, amusement parks, supermarket checkouts, fast food restaurants, call centers, check-in counters at airports, emergency departments of hospitals, and so many more. In the course of your week, consider an experience you had that led to a temporary demand for service that exceeded capacity, for example, variation in service duration or arrival rates, which led to a waiting line.

-an example.

Address the following requirements:

• Explain common measures of system performance and which of the common measures may be most effective for the business where you experienced a waiting line.
• Describe why that measure would be effective and develop a strategy to minimize the waiting line while minimizing cost.
• Develop a calculation to aid the business in making their operational choices.
•  

Directions:

• Discuss the concepts, principles, and theories from your textbook. Cite your textbooks and cite any other sources if appropriate.
• Your initial post should address all components of the question with a 500 word limit.
• Reply to at least two discussion posts with comments that further and advance the discussion topic