Assignment Question(s): In your own words, summarize the article. ( 150 – 200 words ) ( 3 marks )

Assignment Question(s):

• In your own words, summarize the article. ( 150 – 200 words ) ( 3 marks )
• To which extent do you agree or disagree with the author point of view “that internal customers’ needs are important as externals to create a true quality environment” and Why? ( 150 – 200 words ) ( 4 marks )
• Discuss the tools needed to operate within the new environment as indicated by the author. ( 150 – 200 words) ( 3 mark )

Important Notes: –

• For each question, you need to answer not in less than 150 Words.
• Support your answers with course material concepts, principles, and theories from the textbook and scholarly, peer-reviewed journal articles etc.
• Use APA style for writing references.